Exchange Policy
Yes, pun intended.
All sales through this site are final.
If a product is lost or damaged during shipping, you may request a replacement or exchange to fulfill your original order.
No new merchandise can be added to an existing order and must be processed in a separate transaction. However, merchandise purchased in a separate order can be shipped with an existing order in the same package if the addresses and addressees are the same between both orders.
Replacements or exchanges must be requested no sooner than 24 hours after delivery and no later than 48 hours after delivery (based on shipment tracking details provided by carrier).
Replacements and exchanges are not guaranteed and will be processed only on an individual basis if circumstances are deemed sufficient by Heather Ashle/HB Ink, LLC.
To request a replacement or exchange, please contact heather@heatherashle.com with details of your request, including tracking number and reason for replacement or exchange. If merchandise was damaged during delivery, please provide photographic evidence of the damaged merchandise and shipping container to help us better ship your replacement, if granted.
Products purchased through Amazon, Barnes & Noble, Locally Signed, or elsewhere are subject to their own retailer policies and procedures; Heather Ashle, HB Ink, LLC, and any affiliates thereof have no control over the policies and procedures governing purchases from external sites or sellers.
No products purchased from external sites or sellers are eligible for replacement or exchange at live events or through this website, Heather Ashle, or HB Ink, LLC.
Shipping Policy
At this time, Heather Ashle’s books cannot be shipped outside the United States through the standard cart/checkout system.
If you wish to ship signed copies or accessories outside the United States, please contact us through our Contact Us page, and we will set up a special order link for you.
Thank you for your patience!
Privacy Policy
At HB Ink, LLC, we value the privacy of individuals who use our website and related services. This Privacy Notice explains how we at HB Ink, LLC (including hbinkllc.com, heatherashle.com, and realmriders.com) collect, use, and share the personal information of users of our services. By using our services, you agree to the collection, use, disclosure, and our processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
We and our partners may collect a variety of personal and other information about your or your devices from various sources, as described below.
Information You Provide to Us
Registration Information. If you sign up for an account, register to use our services, purchase something from us online or in person, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address.
Communications. If you contact us directly, we may collect additional information from you and store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, email or mailing address, phone number, as well as specific information relevant to the event for which you are registering.
Payment Information. If you make a purchase from us, either in-person or online, we (or a third-party payment processor acting on our behalf) may collect certain personal information to process the payment and complete the transaction. This could include information like a credit card number, expiration date, security code, email address, phone number, billing and shipping address(es), and transaction details, such as the date and time of purchase, products or services purchased, and the amount paid.
Cookie Policy
This page provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy.